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Customer Service, Services
Micasa, Levi’s, and other Shoppi Tivoli tenants now answer customers’ queries via video call relay.
A couple of months ago, the idea of picking a vase or window coverings online wouldn't have been every hobby designer's chosen method. Now, though, Micasa is fielding video calls through its website daily, showing off the latest design trends a[...]
Community Relations, Community Room
Powered by the ShortStack platform, the outreach program is one of Vestar’s many COVID-19 initiatives.
With so many people turning into amateur videographers as a way to combat boredom and stay connected with loved ones during this ongoing period of social distancing, the Vestar CSR team figured it would tap into this new talent pool for communi[...]
America’s iconic mega “shoppertainment” center makes the most of its empty common court.
Mall of America's (MoA) North Atrium has never been this quiet, but last weekend it saw resurging activity. That space served as a donation hub when the center hosted the American Red Cross - Minnesota Region.
At 10 am, local residents who [...]
A couple of GPT Group properties are intent on raising their happiness scores with child-focused giveaways.
The realities of life during a pandemic might be too complex for the average child to conceive, but how to deal with them is fairly simple: Do more of the little things that make you happy. Highpoint and Casuarina Square, two of The GPT Group's[...]
The Aussie center and its tenant bakery delivered some cheer to local care home residents.
Dealing with isolation has been an ongoing human challenge ever since nations began imposing social distancing rules to combat the spread of the coronavirus. For many seniors living in care homes, though, it's unfortunately nothing new. So a co[...]
Entertainment, Special Events
A new concert series is there for shoppers to enjoy—from a safe distance.
Roy Schneider and Kim Mayfield have experienced a lot together as life partners and the starring performers of Reckless Saints. Pandemic or not, they're staying in tune and in touch with fans. Just yesterday, they delivered a Happy Hour live-st[...]
This meal program offered relief to retail and hospitality’s unemployed.
What do you do when your pantry and cold storage unit are fully stocked, but your dining room is empty? You start portioning out and packing meals. That's the kind of COVID-19 response that the Glen Eagle Square (Glen Mills, USA) team orchestra[...]
Customer Service, Technology Lab
The COVID-19 crisis is a golden opportunity to communicate more, not less, with retail partners and the public.
Department stores are by way of their merchandise and service mix involved in every aspect of consumers' lives—their families, health, work, hobbies, and more. While these shoppers are trying to (or being forced to) do the right thing and sta[...]
YourParkingSpace rallies commercial property developers to support frontline staff.
With the public's new appreciation for medical staff and other healthcare workers who are putting their own wellbeing on the line to keep everyone else safe, the folks at YourParkingSpace figured it was time to do more than say thank you. It jo[...]
Contributors, Shopping Center Business
Janine Allen and Janessa Bishop of Kaiser Lachance Communications share their top tips on remote interviews.
With the shift towards more remote work during COVID-19, members of the media are increasingly relying on virtual interviews through platforms such as Skype and Zoom, as well as live or pre-recorded phone interviews to replace the in-person exp[...]
