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Buy Now, Pay Later at Melbourne Central

Technology Lab, Technology News

Aussie mall debuts new service at select retailers during Shop The City event.
It isn't every day that a retailer will let you walk out the door with a bag full of merchandise and allow you to pay for it later. The Afterpay service was just one of the privileges that Melboune Central customers enjoyed this past November 30[...] Tactics Subscribers Read More...

Mall Unveils Its Own Black Friday Fashions

Sales Promotions & More, Seasonal Giveaways

GWP promotion and parallel contest helped in attracting holiday shoppers.
The prospect of bursting through the doors of a local mall to fight other shoppers over a TV set or the latest top toy might be appealing to die-hard bargain hunters, but for everyone else Black Friday can be daunting. So one Canadian mall came [...] Tactics Subscribers Read More...

Here’s A Way to Tackle Coffee Cup Trash

Community Room, Sustainability

Aussie mall uses “captive” holiday audience to raise environmental awareness.
Every minute, more than one million disposable cups are discarded to landfills worldwide. It's a sobering fact for anyone concerned with sustainability. That includes Brian Turner, a mall manager who is using the holiday retail season as an oppo[...] Tactics Subscribers Read More...

Malls Sign On to Take Online Shopping Returns

Technology Lab, Technology News

Developers could increase their numbers by giving pure play retailers physical space.
If buying goods on the Web is convenient, the same can't always be said of returning unwanted merchandise to online retailers. Lucky for consumers, some shopping centers are willing to help out with brick-and-mortar service points. After a su[...] Tactics Subscribers Read More...

Retailer to Donate $10M Black Friday Sales

Community Room, Sustainability

Patagonia is sticking to its public pledge to help protect the planet.
When customers give your CSR campaign a name, you know you've got real engagement. That's what happened to Patagonia, which a couple of weeks ago announced that it would donate 100 percent of its global retail and online sales from Black Friday [...] Tactics Subscribers Read More...

Would Your Mall Hire a Humanoid?

Technology Lab, Technology News

Robots are entering the retail and tourism fields as potential customer service agents.
A new workforce has entered the California scene and is testing its abilities to assist shoppers and tourists at several points of contact. The pilot projects offer a glimpse of what could be the future of customer service in the not-so-distant [...] Tactics Subscribers Read More...

Her Sound, Her Story

Community Relations, Community Room

Emporium Melbourne celebrates female artists’ contribution to the music scene.
Where are all the women? It's a question that often comes up when people scrutinize public tributes to artistic contributions. One exception is this year's Melbourne Music Week celebration, which featured an exhibition entirely dedicated to Aust[...] Tactics Subscribers Read More...

MOA Breaks World Record for Charity

Charity Partnerships, Community Room

Mall of America kicks off the kettle season with the Salvation Army.
Mall of America, The Salvation Army, and Handbell Musicians of America have just entered the Guinness Book of World Records for bringing together the largest handbell ensemble—664 musicians, to be precise. The previous Guinness World Record wa[...] Tactics Subscribers Read More...

Mall Sets Up a Germ-free Zone

Customer Service, Services

Santa will have to alter his routine so he and visiting children can stay healthy.
This might be the season to be jolly, but it's also a time for runny noses, sneezes, and coughs. One Canadian mall's management team isn't too keen on the latter, so it's doing something about it. Coquitlam Centre has developed a thorough Ger[...] Tactics Subscribers Read More...

Starwood Rolls Out Loyalty Program

Loyalty Programs, Sales Promotions & More

By next year, nearly all of the company’s centers will offer Oh, So, Simple Rewards.
While some American developers are planning to ease off the retail push on Thanksgiving Day, Starwood Retail Partners is giving its center-bound shoppers a little something extra to jumpstart holiday trading. It's the company's way of celebratin[...] Tactics Subscribers Read More...
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