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Customer Service, Services
Mall halls are eerily quiet these days, so retail operators are focusing more efforts where they can: online and on the street.
The holidays are over, but there are more gifting rituals to be performed over the next few months with Valentine's Day and the bridal season just around the corner, not to mention opportunities to show appreciation for essential workers and ot[...]
Amenities, Customer Service, Services
Focusing brick-and-mortar facilities on community initiatives might be a way to keep online shoppers loyal.
Arenas are by design made to bring people together—for entertainment, sports, and any event deemed important enough to draw crowds. One German venue is continuing to provide such a gathering place, but with a new purpose: Helping residents ma[...]
With the third COVID-19 wave now building, ordering fulfillment logistics are as crucial for malls as placemaking.
As health officials and front-line workers clamor for more sustained measures to stop the spread of COVID-19, retail town criers are getting a sore throat trying to get their shopping protocol updates through to consumers. With its own communit[...]
Pandemic-focused messaging can put retail customers at ease or put them in the mood to do anything but shop in-store.
Consumers might be the kings and queens of the retail world, but their power to dictate what their shopping experiences should be on the High Street and in commercial centers has waned as of late. With the promise of safety jumping ahead of bra[...]
Logistics experts will be as crucial as marketers for retail centers this holiday season.
We heard it the first time: Your retail team is happy to welcome shoppers back. Now you need to demonstrate that it actually means it. Aside from the warm-and-fuzzy messaging, nailing down a precise plan for easy (and stress-free) shopper traff[...]
Even from a distance, retail centers can help bring families together on special occasions.
Evidence is mounting that makes the case for a return to retail trading with new habits that will likely stick. Among them are online experiences that can make as lasting an impression as on-site events and activations once did and hopefully wi[...]
Customer Service, Food & Beverage, Services
Wembley Park Market has a new service that encourages shoppers to help sustain independent businesses close to home.
A year after opening its doors north-west of London (UK), Wembley Park Market had to rethink its business model and figure out a way to continue to support local independent traders and merchants. The brainstorming led to the only logical place[...]
Micasa, Levi’s, and other Shoppi Tivoli tenants now answer customers’ queries via video call relay.
A couple of months ago, the idea of picking a vase or window coverings online wouldn't have been every hobby designer's chosen method. Now, though, Micasa is fielding video calls through its website daily, showing off the latest design trends a[...]
Brands and fitness studios rally to deliver online resources that will keep their followers on the wellness program.
It's a slippery road downhill for public health when the call of the fridge muffles the call of the gym mat while people are staying home. The Mall Blackburn tenant, PureGym has a remedy for that: No-equipment-needed home workouts and on-demand[...]
One UK shopping center’s marketing team bothered to ask itself that question.
Forget about finding a new font or refreshing the layout of your mall beauty guide to entice more shoppers into your stores. Instead, make the content usable for a wider audience.
Bullring & Grand Central (Birmingham, UK) seem to have market[...]
