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Customer Service, Services
Micasa, Levi’s, and other Shoppi Tivoli tenants now answer customers’ queries via video call relay.
A couple of months ago, the idea of picking a vase or window coverings online wouldn't have been every hobby designer's chosen method. Now, though, Micasa is fielding video calls through its website daily, showing off the latest design trends a[...]
Customer Service, Technology Lab
The COVID-19 crisis is a golden opportunity to communicate more, not less, with retail partners and the public.
Department stores are by way of their merchandise and service mix involved in every aspect of consumers' lives—their families, health, work, hobbies, and more. While these shoppers are trying to (or being forced to) do the right thing and sta[...]
Brands and fitness studios rally to deliver online resources that will keep their followers on the wellness program.
It's a slippery road downhill for public health when the call of the fridge muffles the call of the gym mat while people are staying home. The Mall Blackburn tenant, PureGym has a remedy for that: No-equipment-needed home workouts and on-demand[...]
Amenities, Sustainability
ForPurposeCo is keen on exploring more CSR opportunities for its vending machines in commercial properties.
After an intense workout at Fitness First, gym-goers will be glad to be steps away from a vending machine that dispenses freshly squeezed orange juice, as they are at Westfield Bondi Junction (NSW, Australia). It's just one of the many commerci[...]
Amenities, Community Room, Customer Service
District partnership offers grown-ups a break from their 9 to 5 routine.
On any given weekday, if you stroll along east side Broadway in New York City to catch a few sun rays, chances are you'll be surprised by an unusual sight: Midtown Recess…for adults. It's a wellness program that keeps local workers coming bac[...]
Customer Service
This is only the second time that the public art piece has been erected, after a first version at the Palais de Tokyo museum in Paris.
Public art is central to Rundle Mall's brand identity. That's evident in one of the ways that the destination and its surrounding community are celebrating the Adelaide Festival's 60th birthday this year. In association with John Kaldor, Austra[...]
Customer Service, Retailer Roundup
The Microsoft Store photo sessions are designed to be more than mere vanity projects.
Who doesn't like to look good in a portrait? Nobody but despite consumers' obsession with image curation for lifestyle-oriented social media, the Microsoft Store team at Westfield Topanga & The Village (Canoga Park, USA) isn't focusing its phot[...]
One UK shopping center’s marketing team bothered to ask itself that question.
Forget about finding a new font or refreshing the layout of your mall beauty guide to entice more shoppers into your stores. Instead, make the content usable for a wider audience.
Bullring & Grand Central (Birmingham, UK) seem to have market[...]
Cadillac Fairview’s London mall team seems to think so and two community groups are on board.
You'd think it would be a given, but the reality is that not all shopping centers uphold acceptable accessibility and special need service standards. CF Masonville Place (London, Canada), for one, has set the bar a little higher for itself. In [...]
Customer Service, Special Needs
Fashion styling is normally a grown-up service, but an Aussie retailer offers a pint-sized version for Back to School and year-round.
Gen-Z kids are different social animals from older consumers, retail marketers have come to realize. Packing their bedrooms and school lockers with stuff isn't a priority. So why would a brand dedicated to children's footwear dispatch an entire[...]
