These Parking Stalls Are Reserved for Dogs

The amenity is part of Bayfair shopping center’s community service mandate.

Dogs welcome. It's an inviting proposition for shoppers who don't want to leave their furry friends alone at home while they scour the stores. But what happens when they need to step into a fashion boutique to try on some clothes or a pair of sh[...] Tactics Subscribers Read More...

Who Wants to Play Grocery Store Keeper?

Amenities, Customer Service, Pop-Up Stores

Swiss mall debuts a new partner “grocery store” that’s just for kids.

There's a new temporary tenant at Glatt shopping center in Switzerland: a Mini Migros grocery store that's sized and outfitted to give children a place to take charge of one of life's most common tasks. But let's face it, this play area is also [...] Tactics Subscribers Read More...

A Center Picnic Concierge: Whaaat?

Customer Service, Food & Beverage

The Americana at Brand launches a new service to welcome shoppers outdoors.

You know you've landed at an upscale shopping center when you can call on a Parkside Concierge to plan your family's picnic. The Americana at Brand, a Caruso Affiliated property in California, has launched the new summer service that will be ava[...] Tactics Subscribers Read More...

Pacific Fair to Get a PR Boost from Vogue

Customer Service

Magazine will lend its highly coveted name to the center’s first fashion fair.

The chances of Pacific Fair's planned re-launch getting lost in the mass of retail news are slim to none. The Australian shopping center will unveil its redeveloped self in high style this coming September 8, when it hosts its first-ever Vogue F[...] Tactics Subscribers Read More...

Bayfair Hosts Giant Knit-a-thon

Customer Service

Event doubled as a community rally in support of abused and neglected elders.

It took the Ninja Knits just five days to turn 4,000 meters of yarn into a public work of art doubling as a knitted seat at Bayfair Shopping Centre (Bayfair) in Mt Maunganui, New Zealand. The community group did get some extra sets of hands and [...] Tactics Subscribers Read More...

Finally, A Mall Rest Area That Is Actually Restful

Amenities, Customer Service

Qwartz Centre offers chaise lounge equipped with an interactive music unit.

No matter how plush a mall’s common area seating is, relaxing is tough with the crowds buzzing about and pop music tracks blaring out of retail shops. Qwartz Centre has a solution for that: a futuristic-looking, pod-style chaise lounge equippe[...] Tactics Subscribers Read More...

Facebook Leads Shoppers to $2 Food Trail

Customer Service

Aussie destination gets social in attempt to attract record crowds to bi-annual event.

Sunnybank Plaza and Sunny Park Shopping Centre have already bumped up the number of restaurants and vendors that will participate in the annual $2 Food Trail Winter Edition to more than 40. Now the Brisbane, Australia, retail and leisure destina[...] Tactics Subscribers Read More...

Laurier to the Mobile Phone Rescue

Customer Service, Services

No more techno tantrums for this Canadian shopping center’s customers.

Remember how we were recently telling you that the best business ideas were the ones that could ease consumers' pain points? Well, Laurier shopping center in Québec city, Canada, has come up with a good one for its mobile-dependent visitors. [...] Tactics Subscribers Read More...

Valentine’s Day Enigma at Carré Sénart

Customer Service

French shopping center surprises and delights unsuspecting customers.

France's Carré Sénart likes to surprise its customers—with sales, events, promotions, and giveaways. That's why everything the center does is meant to be true to its "Unexpected Shopping" tagline. The latest proposition, besides some allurin[...] Tactics Subscribers Read More...

Santa Signs His Way Into Shoppers’ Hearts at intu Metrocentre

Customer Service, Special Needs

Signing Santa meeting goes viral.

For children with hearing impairments, a visit with Santa can be a trying experience. So intu Metrocentre set out to bring them some holiday cheer with two days of signing Santa experiences. The centre's marketing team came up with the idea a[...] Tactics Subscribers Read More...