About Us Contact Us Back Issues Region Advertise Editorial Submissions Subscribe Directory Mall Media Gateway

The Global Online News Source for Shopping Centers

Follow us on:

Amenities

What’s Next: The Mall as a Satellite Office

Amenities, Customer Service

All this time, shopping centers could have been consumers’ second place.

If you can't convince shoppers that b&m beats e-commerce, escaping their work cubicles might be just as good a reason to visit your mall. One Aussie center made the case recently with a pop-up installation just for locals. Last month, Rhodes [...] Tactics Subscribers Read More...

Keeping House at QVB

Amenities, Customer Service

Sydney center partnered with an interior architecture firm to reimagine its family facilities.

QVB calls it a little sanctuary and now its new parents' room is ready for its big unveiling. The Sydney, Australia, center and the local Pike Withers interior architecture firm created a space that looks a lot like it belongs in someone's priva[...] Tactics Subscribers Read More...

These Malls Now Guide the Visually Impaired

Customer Service, Special Needs

intu staff were recently trained to better assist customers with special needs.

Shopping at a couple of intu malls just got a little easier for the visually impaired. intu Metrocentre in Gateshead and intu Eldon Square in Newcastle have both put their staff through Henshaws’ visual impairment awareness training (VIAT) so [...] Tactics Subscribers Read More...

Westgate to Launch Cycle Hub in Oxford

Amenities, Customer Service

Spokes people will soon get their own parking club at the UK shopping center.

City bikes are enjoying sustained popularity in bustling urban centers. From e-bikes to traditional cruisers to high-performance commuters, there is no shortage of two-wheelers or adepts, and the latter are invited to join a new club: Westgate's[...] Tactics Subscribers Read More...

This Retailer’s Wrapping Paper Is a Gym Towel

Customer Service, Services

You could tone your arms tying the matching ribbon, too.

This is the kind of service every lifestyle shopping center should offer its fitness club VIPs: Reusable wrapping paper whose impression will last well past the holidays and into the get-fit-again season. The marketing strategy is embedded right[...] Tactics Subscribers Read More...

No Worries, We’ll Get That

Charity Partnerships, Customer Service

Developer introduces Aussie first with holiday purchase delivery services.

You shop it, we drop it. It's a pretty inviting proposition, especially during the typically chaotic holiday season, and it's a promise that a mall developer in Australia has made to its keenest of customers. GPT Group teamed up with MailPlus[...] Tactics Subscribers Read More...

This Holiday Treat Is for Adults Only

Amenities, Customer Service

CF Toronto Eaton Centre breaks out the Champagne to celebrate the merry season.

When the energy begins to wane and the tempers start to flare, there's a place where shoppers can relax at Canada's CF Toronto Eaton Centre. The CF Bubbly Bar is exactly what it sounds like: an adults-only space where people can pause, sip a gla[...] Tactics Subscribers Read More...

What’s Next: Mall Holiday Fashions for Rent

Customer Service, Services

Temporary service allows customers to go to parties in style without breaking the bank.

The holidays, like the bridal season, come with a familiar dilemma: How do you plan your outfits when you have back-to-back parties, a modest wardrobe, and limited budget? You rent your stylish little number, of course, and some lucky shoppers c[...] Tactics Subscribers Read More...

Developer Plans Major Investment in Service

Customer Service

Technology is central to what will be a portfolio-wide roll-out.

Market-exclusive retailers act as a powerful draw for mall shoppers, but service's role in bringing those customers back is often underestimated. One European developer has a comprehensive plan—and a hefty budget—to address that with an "At [...] Tactics Subscribers Read More...

New Mall Services Cater to Pet Owners

Amenities, Customer Service

Australia’s Toombul to house specialist store’s first mall-based location.

Shopping with furry companions is a hassle for owners and a nuisance to other customers? That won't be a problem at Toombul in Brisbane. Next month, the Australian center will welcome Petbarn as part of its property upgrade and also become the f[...] Tactics Subscribers Read More...

Page 11 of 23